Tickets | Equinix Product Documentation

Add notes to ticket

Request

This method adds notes to a ticket by its ID for a user with permission to view this request.

Security

BearerAuth

Path

idstring, [ 1 .. 100 ] charactersrequired

Identifier of the ticket

Bodyapplication/jsonrequired

Add a note

textstring, [ 5 .. 4000 ] charactersrequired

The text of the note.

Example:"More details to the ticket"

referenceIdstring, [ 1 .. 50 ] characters

Reference identification related to troubleshooting activity.

Example:"5-2000000000"

attachmentsArray of objects, <= 5 items(Attachment)

File(s) attached to the ticket. e.g. picture of broken device, scanned copy of bill or charge. To learn about including attachments in your request, see POST Attachments API.

Payload

{
  "text": "More details to the ticket",
  "referenceId": "5-2000000000",
  "attachments": [
    { … }
  ]
}

Responses

Created

Headers

Locationstring

Location of a ticket

Example:"/tickets/1-23232322"

Response

No content